Principal UX CX Specialist

Job Summary

A company is looking for a Principal Specialist in User Experience (UX) and Customer Experience (CX).

Key Responsibilities:

• Develop and communicate a compelling vision for UX and CX aligned with company objectives
• Lead and inspire a high-performing operations team of UX/CX professionals
• Utilize customer insights to enhance UX/CX and drive satisfaction and loyalty

Required Qualifications:

• Bachelor’s degree in design, Human-Computer Interaction, Psychology, Business, or related field (Master’s degree preferred)
• 8+ years of experience in UX design, CX strategy, or related roles, with at least 5 years in a leadership capacity
• Strong understanding of UC/CX principles, methodologies, and best practices
• Proficiency in UX/CX design tools, prototyping software, and analytics platforms
• Legal authorization to work in the U.S