Customer Success Operations Consultant

Job Summary

A company is looking for a Customer Success Operations Consultant.

Key Responsibilities:

• Serve as DRI for training-related requests and manage training facilitation
• Oversee onboarding processes and best practices for Customer Success and Member Success teams
• Develop and execute training programs on products and tools for customer success teams

Required Qualifications:

• 2-4 years experience in customer success, training, or operational teams
• Experience in building training materials and workflows
• Proficiency with Microsoft Office 365, Atlassian tools, and enablement tools
• Experience in developing SOPs and maintaining training documentation
• Prior exposure to high-growth work environments