Manager Customer Success

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities:

• Lead and mentor a team of Customer Success Managers
• Develop and maintain strong customer relationships
• Implement strategies to improve customer experience and growth

Required Qualifications:

• Bachelor’s degree and 10 years of experience at a SaaS company
• At least five years of leadership experience
• Track record of achieving revenue, customer satisfaction, and retention goals
• Experience in executive level customer communication and issue resolution
• Ability to influence outcomes and turn data into business insights