Enterprise Technical Advisor

Job Summary

A company is looking for an Enterprise Technical Advisor (Post-Sales Customer Success) [IC4]

Key Responsibilities:

• Manage relationships with Enterprise customers to ensure satisfaction, growth, and technical problem-solving
• Develop tailored programs and playbooks to drive customer success and long-term growth
• Identify expansion and up-sell opportunities to increase solution footprint and subscription growth

Required Qualifications:

• Knowledgeable in technical topics like migrations, code refactors, and developer onboarding
• Experience in co-developing success strategies with customers and account team counterparts
• Ability to engage with stakeholders at various levels and effectively communicate customer needs and feedback
• Strong project management skills and the ability to prioritize effectively
• Proven ability to collaborate with multiple stakeholders and drive customer satisfaction