Customer Ops Lead

Job Summary

A company is looking for a Customer Experience Operations Lead in Revenue Operations

Key Responsibilities:

• Act as a partner and advisor to the Head of Partner Experience, defining and implementing goals and programs
• Develop and prioritize operational areas of focus, manage new initiatives, and provide training for the team
• Work on operational and data needs across the customer lifecycle, establish KPIs, and maintain forecasting models

Required Qualifications:

• 5+ years of relevant operations experience, including 3+ years supporting a GTM team
• Expertise in CRM automation and reporting, with a preference for Gainsight experience
• Experience planning and operationalizing new initiatives for a customer-facing team
• Experience driving complex, cross-functional initiatives
• Comfortable with ambiguity and building efficient processes