Call Center Architect

Job Summary

A company is looking for a Call Center Solution Architect.

Key Responsibilities:

• Collaborate with stakeholders to design and optimize call center solutions
• Analyze network infrastructure and optimize call routing
• Develop strategies for seamless customer interactions across omnichannel platforms

Required Qualifications:

• Bachelor’s degree in Computer Science, Telecommunications, or related field (Master’s preferred)
• Minimum of 8 years in call center operations, with at least 5 years focused on solution design
• Proven track record of successful call center implementations
• Certification in relevant technologies is a plus