Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Build and maintain strong customer relationships to manage service delivery expectations
• Develop and execute customer strategic account plans
• Lead cross-functional initiatives to improve service delivery and member outcomes

Required Qualifications:

• Bachelor’s degree in Business or Health related field
• Minimum of 5-7 years relevant professional experience in account management or similar role in a healthcare company
• Strong analytical skills with a focus on translating data into insights
• Familiarity with process improvement concepts
• Possess appropriate business acumen to understand and communicate complexities to customers