Anonymous Company
Key Responsibilities: Establish a strategy for managing the help center and developer docs Develop and update technical documentation for users and developers Analyze data to measure the performance of the help center and make improvements Required…content and managing help center/documentation in a B2B SaaS environment Experience with HTML, CSS, React, and Markdown Experience with Zendesk Guide and Zendesk Explore for content management and analysis Detail-oriented with a passion for user and developer-centric
Job Summary
A company is looking for a Senior Technical Knowledge Manager.
Key Responsibilities:
- Establish a strategy for managing the help center and developer docs
- Develop and update technical documentation for users and developers
- Analyze data to measure the performance of the help center and make improvements
Required Qualifications:
- Experience in writing technical content and managing help center/documentation in a B2B SaaS environment
- Experience with HTML, CSS, React, and Markdown
- Experience with Zendesk Guide and Zendesk Explore for content management and analysis
- Detail-oriented with a passion for user and developer-centric content
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