Customer Service (h/m)- Hight German- Barcelona

Customer Service (h/m)- Hight German will be responsible:

• Handle customer inquiries, process returns, and resolve customer issues promptly.
• Oversees Order release through tasks created because of data or stock management.
• Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
• Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
• Identify actions of improvement towards proactivity towards Customer Satisfaction
• Liaise with IT to implement the required system improvements
• Drive continuous improvement in customer fulfillment systems and processes
• Integrate customer data from various reporting channels as necessary.
• Produce and maintain reports presenting and analyzing key performance indicators.
• Ensure clean and accurate data management and analysis.