Customer Experience Manager-Education

Job Summary

A company is looking for a Customer Experience Manager-Education.

Key Responsibilities:

• Customer Portfolio Management: Collaborate with Account Managers to ensure high customer satisfaction and engagement
• 1:1 Customer Training and Support: Provide technical and pedagogical assistance to instructors for effective tool implementation
• Content Creation and Training: Contribute to pedagogical content creation and facilitate training sessions

Required Qualifications:

• 3-5 years of experience in higher education or ed-tech
• Experience in customer-facing roles or instructional development
• Familiarity with Learning Management Systems and ed-tech tools
• Ability to analyze and interpret data for customer insights
• Advanced degree preferred