Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (US Remote).

Key Responsibilities:

• Respond to customer inquiries via phone and email in a professional and timely manner
• Provide technical guidance to customers deploying Cofense solutions
• Develop documentation and canned responses to improve consistency of support responses

Required Qualifications:

• 1-2 years of technical support experience with troubleshooting skills in enterprise networks
• Basic IT Security knowledge and familiarity with Incident Response
• Bachelor’s degree in Computer Science, Engineering preferred, or equivalent work experience
• Moderate Network communication troubleshooting experience
• Linux experience, Cloud hosting technology, and familiarity with Internet protocols