Anonymous Company
A company is looking for a Care Guide for their Service Operations team. Key Responsibilities: Develop a comprehensive understanding of the current processes, procedures, and tools associated with the business model Interact daily with members, brokers, providers, and vendors through multiple
Job Summary
A company is looking for a Care Guide for their Service Operations team.
Key Responsibilities:
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the business model
- Interact daily with members, brokers, providers, and vendors through multiple channels
- Support the leadership team by identifying and escalating issues
Required Qualifications:
- Must be bilingual in Spanish
- High school diploma or GED
- 1+ years of experience in a fast-paced, volume-based or customer service-oriented environment