Sr Specialist Member Engagement

Job Summary

A company is looking for a Senior Specialist, Medicare Member Engagement.

Key Responsibilities:

• Monitor and Evaluate Calls: Review concierge call interactions to assess agent performance
• Provide Feedback: Deliver constructive feedback to agents and team leaders
• Collaborate with Training Teams: Develop and implement training programs based on call monitoring results

Required Qualifications:

• High School Diploma or equivalency
• 3 years’ experience in customer service with a focus on quality assurance or health care systems
• Basic understanding of managed healthcare systems and Medicare
• Associate or bachelor’s degree in social work, Human Services, or related field preferred
• Experience with Medicare managed plans and proficiency in relevant applications