Customer Success Program Manager

Job Summary

A company is looking for a Customer Success Program Manager to join their Tech Touch team.

Key Responsibilities

• Utilize tech touch strategies to manage a high volume of accounts and automate customer interactions
• Manage renewal booking quotas to ensure timely completion and maintain recurring revenue
• Analyze customer behavior using CRM tools to support data-driven decision-making and strategy development

Required Qualifications

• 2-3 years of experience in Customer Success or a related field, preferably in a SaaS environment
• Strong interest in technology and digital tools, with a willingness to learn new platforms
• Proficiency in using CRM systems; experience with Intercom or Salesforce is a plus
• Self-starter attitude with a desire to grow within the customer success field
• Ability to manage multiple tasks and priorities effectively