Senior Group Manager Customer Success

Job Summary

A company is looking for a Senior Group Manager, Customer Success.

Key Responsibilities:

• Lead and develop a team of Customer Success Managers
• Monitor and analyze customer and team performance to inform operational changes
• Serve as a representative in late-stage prospect meetings and coordinate Customer Advocacy efforts

Qualifications:

• Bachelor’s Degree
• 10+ years of experience in a high-growth environment, preferably in Customer Success
• Experience in the employer-sponsored health benefits space
• Familiarity with Salesforce and Tableau; Gainsight experience is a plus
• Passion for mental health and changing the healthcare landscape