Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager – Remote Friendly.

Key Responsibilities

• Develop trusted advisor relationships with customers to drive adoption and engagement
• Collaborate with internal teams to create and execute customer success plans
• Own renewals for enterprise clients, ensuring a positive experience throughout the process

Required Qualifications

• BA/BS degree or equivalent commercial experience
• 1-3 years of experience in account management, sales, or implementation in a software/SaaS company
• Proven ability to build and maintain relationships with diverse stakeholders
• Experience owning renewals for enterprise clients in a B2B SaaS environment
• Strategic thinker comfortable in a fast-paced, ambiguous start-up environment