Platform Experience Manager

Job Summary

A company is looking for a Platform Experience Manager to enhance customer interactions with their platform.

Key Responsibilities

• Lead customer training sessions and provide ongoing support through various channels
• Collect and communicate customer feedback to drive platform improvements
• Maintain expertise in the platform and support internal teams with product insights

Required Qualifications

• 1-2 years of experience in a customer-facing role
• Prior experience in adtech or performance marketing
• Experience in developing and delivering training sessions
• Proficiency in troubleshooting technical problems
• Strong analytical skills for identifying and resolving customer issues