Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to assist customers with product inquiries and technical issues.

Key Responsibilities

• Triage and manage incoming issues and requests
• Provide accurate technical product support through various communication channels
• Develop and maintain public-facing documentation and internal resources

Required Qualifications

• Bachelor’s degree or equivalent work experience
• 1-2 years of customer-facing technical support experience, preferably in B2B or SaaS
• 1-2 years of technical writing experience for public-facing documentation
• Experience using Zendesk or equivalent ticketing system
• Familiarity with MacOS and Google Workspace environments