Solution Success Manager

Job Summary

A company is looking for a Solution Success Manager to oversee the deployment and utilization of their solutions for complex customers.

Key Responsibilities

• Help strategic customers realize value and renew contracts
• Identify churn risks and develop mitigation strategies
• Maximize product adoption and manage customer escalations

Required Qualifications

• Experience in software asset management, customer success, or consulting
• Domain expertise in IT asset management, software license optimization, or cloud solutions
• Proven ability to maintain and grow customer relationships
• Experience with CRM and customer success software like Salesforce and Gainsight
• Successful project management experience with budget ownership