Senior Manager Customer Success

Job Summary

A company is looking for a Senior Manager, Customer Success- EMEA.

Key Responsibilities

• Lead, mentor, and develop a high-performing Customer Success team in the EMEA region
• Develop and implement customer success strategies to drive product adoption and satisfaction
• Communicate effectively with technical teams and manage critical customer issues

Required Qualifications

• Experience in Customer Success, Technical Account Management, or related roles within the SaaS or Enterprise software industry
• Proven leadership skills with a track record of building and mentoring teams
• Strong strategic mindset and ability to manage day-to-day operations
• Exceptional organizational skills to handle multiple priorities and projects
• Experience with customer-facing and data analytics systems