IT Service Delivery Manager

Job Summary

A company is looking for an IT Service Delivery Manager to oversee IT service delivery for Venue Infrastructure and Application support teams.

Key Responsibilities

• Develop and maintain the IT service delivery catalog for venues, festivals, and offices
• Establish and track SLAs, KPIs, and performance metrics for IT services
• Manage vendor relationships and ensure compliance with service delivery policies

Required Qualifications

• 10-15 years of experience in IT Service Delivery and operations management
• Experience in developing and managing SLAs and KPIs
• ITIL v3 Expert certification preferred
• Project Management Professional (PMP) certification desired
• Experience with ITSM software applications and reporting tools