Associate Manager Customer Care

Job Summary

A company is looking for a Associate Manager, Customer Care.

Key Responsibilities:

• Lead, mentor, and develop a high-performing customer care team
• Ensure exceptional customer service across all channels
• Collaborate with other departments to enhance customer experience

Required Qualifications:

• Prior team management experience of a support team of a remote company
• A proven track record in customer service
• Strong reporting and analytical skills
• Quick learner and self-starter with excellent computer skills
• ZenDesk CRM experience is a plus