Customer Operations Manager

Job Summary

A company is looking for a Customer Operations Manager to build and lead the Customer Operations function.

Key Responsibilities:

• Design and implement a comprehensive Customer Operations roadmap
• Lead the configuration and rollout of the Customer Success Platform
• Create and refine a customer health scoring system to guide retention strategies

Qualifications:

• 7-10 years of experience in SaaS or a comparable environment
• Proven experience in building Customer Operations or Customer Success teams
• Experience with Customer Success platforms (e.g., Gainsight, ChurnZero)
• Experience developing customer health scoring systems
• Bachelor’s degree in business, operations, or a related field; Master’s degree is a plus