Customer Success Lead

Job Summary

A company is looking for a Customer Success Lead to manage key client accounts in healthcare.

Key Responsibilities

• Lead customer satisfaction initiatives and total cost of care outcomes for assigned accounts
• Develop executive relationships and resolve customer-blocking issues in collaboration with internal teams
• Monitor key performance indicators and identify growth opportunities through additional services

Required Qualifications

• BS in Business or Healthcare Administration; MBA preferred
• Minimum of 6+ years in client-facing leadership roles in value-based care and health plans
• Experience with benefits consultants and health benefits ecosystems
• Experience with large and complex customers
• Ability to thrive in a collaborative, high-growth environment