Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent.

Key Responsibilities:

• Responsible for handling all incoming support chats and calls
• Achieving and surpassing Key Performance Indicators (KPIs) such as response time and CSAT scores
• Creating detailed documentation of processes and solutions

Required Qualifications:

• Bachelor’s Degree
• Previous experience in roles involving direct interaction with clients (customer support / customer success)
• Inquisitive nature and eagerness for personal development