Anonymous Company
A company is looking for a Customer Support Agent. Key Responsibilities: Responsible for handling all incoming support chats and calls Achieving and surpassing Key Performance Indicators (KPIs) such as response time and CSAT scores Creating detailed documentation of processes and
Job Summary
A company is looking for a Customer Support Agent.
Key Responsibilities:
- Responsible for handling all incoming support chats and calls
- Achieving and surpassing Key Performance Indicators (KPIs) such as response time and CSAT scores
- Creating detailed documentation of processes and solutions
Required Qualifications:
- Bachelor’s Degree
- Previous experience in roles involving direct interaction with clients (customer support / customer success)
- Inquisitive nature and eagerness for personal development