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Customer Support Specialist

  • Anywhere
  • Posted 3 months ago

Anonymous Company

A company is looking for a Customer Support Specialist. Key Responsibilities: Providing high level support via Phone, Chat, & Email Identifying and resolving client issues/concerns Communicating customer issues/requests to development team Required Qualifications: 2+ years customer

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities:
  • Providing high level support via Phone, Chat, & Email
  • Identifying and resolving client issues/concerns
  • Communicating customer issues/requests to development team

Required Qualifications:
  • 2+ years customer support experience
  • 2+ years SaaS environment experience
  • Knowledge in the legal industry advantageous
  • Knowledge with SalesForce, Intercom, JIRA, G Suite

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