Director of Customer Success

Job Summary

A company is looking for a Director of Customer Success to lead customer satisfaction and retention efforts.

Key Responsibilities:

• Develop and execute a customer success strategy that drives satisfaction and growth
• Build and maintain strong relationships with key customers and oversee onboarding processes
• Analyze customer health metrics and collaborate with cross-functional teams to enhance customer experience

Required Qualifications:

• 7+ years of experience in customer success or account management
• Deep understanding of SaaS or DevOps platforms
• Proven leadership experience in managing high-performing teams
• Experience in a fast-paced, high-growth environment
• Data-driven approach to decision-making and performance improvement