Anonymous Company
A company is looking for a Director, Support. Key Responsibilities: Oversee daily support operations to ensure high-quality service Manage resources and schedules effectively for 24/7 support Drive initiatives to improve customer experience and support operations Required
Job Summary
A company is looking for a Director, Support.
Key Responsibilities:
- Oversee daily support operations to ensure high-quality service
- Manage resources and schedules effectively for 24/7 support
- Drive initiatives to improve customer experience and support operations
Required Qualifications:
- Proven experience in customer support leadership (Manager or Director level)
- Proficiency with customer support technologies and tools
- Experience in developing and implementing customer support strategies
- Strong data-driven analytical skills for process improvement
- Experience in a complex SaaS environment is a plus
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