Anonymous Company
playbooks to drive customer success and long-term growth Identify expansion and up-sell opportunities to increase solution footprint and subscription growth Required Qualifications: Knowledgeable in technical topics like migrations, code refactors, and developer
Job Summary
A company is looking for an Enterprise Technical Advisor (Post-Sales Customer Success) [IC4]
Key Responsibilities:
- Manage relationships with Enterprise customers to ensure satisfaction, growth, and technical problem-solving
- Develop tailored programs and playbooks to drive customer success and long-term growth
- Identify expansion and up-sell opportunities to increase solution footprint and subscription growth
Required Qualifications:
- Knowledgeable in technical topics like migrations, code refactors, and developer onboarding
- Experience in co-developing success strategies with customers and account team counterparts
- Ability to engage with stakeholders at various levels and effectively communicate customer needs and feedback
- Strong project management skills and the ability to prioritize effectively
- Proven ability to collaborate with multiple stakeholders and drive customer satisfaction