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Head of Support

  • Anywhere
  • Posted 1 month ago

Anonymous Company

A company is looking for a Head of Support and Payment Operations. Key Responsibilities Develop and implement a multi-year strategy to maximize customer retention Lead the Support team and Payment Operations team, managing customer-facing incidents and escalations Collaborate with

Job Summary

A company is looking for a Head of Support and Payment Operations.

Key Responsibilities
  • Develop and implement a multi-year strategy to maximize customer retention
  • Lead the Support team and Payment Operations team, managing customer-facing incidents and escalations
  • Collaborate with cross-functional partners to enhance the customer experience

Qualifications
  • 10+ years in Customer Support within a startup environment
  • 5+ years of experience leading customer-facing teams
  • Proven track record of exceeding ambitious goals
  • Experience working with BPOs
  • Preference for experience in vSaaS and high-volume environments

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