Performance Specialist

Job Summary

A company is looking for a Performance Specialist to focus on regional performance metrics in customer service.

Key Responsibilities:

• Analyze performance metrics and identify areas for improvement
• Provide coaching and feedback to supervisors and customer support representatives
• Develop and implement initiatives to enhance performance based on data analysis

Required Qualifications:

• Understanding of customer support processes and tools
• Ability to work independently with managerial support when needed
• Experience in analyzing data to identify trends
• Previous experience in customer support or quality and training roles