Program Manager Digital CS

Job Summary

A company is looking for a Program Manager, Digital Customer Success.

Key Responsibilities:

• Autonomously manage the Digital CS program to deliver industry-leading customer support and drive strong business outcomes
• Develop and implement effective playbooks to drive product adoption and reduce churn through digital interactions
• Analyze data to make data-driven decisions and improve customer outcomes

Required Qualifications:

• 4+ years of customer management experience in SaaS marketing or ecommerce technology
• Experience managing customers at scale (300+ logos)
• 1+ years of experience in a customer lifecycle marketing role, preferred
• Strong systems experience and process-orientation
• Experience with technical products and/or demonstrated technical aptitude