Anonymous Company
A company is looking for a Program Manager, Digital Customer Success. Key Responsibilities: Autonomously manage the Digital CS program to deliver industry-leading customer support and drive strong business outcomes Develop and implement effective playbooks to drive product adoption and reduce
Job Summary
A company is looking for a Program Manager, Digital Customer Success.
Key Responsibilities:
- Autonomously manage the Digital CS program to deliver industry-leading customer support and drive strong business outcomes
- Develop and implement effective playbooks to drive product adoption and reduce churn through digital interactions
- Analyze data to make data-driven decisions and improve customer outcomes
Required Qualifications:
- 4+ years of customer management experience in SaaS marketing or ecommerce technology
- Experience managing customers at scale (300+ logos)
- 1+ years of experience in a customer lifecycle marketing role, preferred
- Strong systems experience and process-orientation
- Experience with technical products and/or demonstrated technical aptitude