Remote Contact Center Supervisor

Job Summary

A company is looking for a Remote Contact Center Supervisor.

Key Responsibilities:

• Supervise call center staff to ensure quality standards and deadlines are met
• Interview, hire, and promote contact center staff
• Develop work schedules, assign duties, and evaluate employees’ job performance

Required Qualifications:

• Bachelor’s degree in related field or equivalent work experience
• Minimum 3 years of people management experience in a contact center setting
• Experience in customer service, performance evaluation, and process improvement
• Experience in large volume staff training and coaching
• Experience in a health care-related environment is a plus