Senior Account Manager Social Marketing

Job Summary

A company is looking for a Senior Information Services Account Manager in Social Marketing.

Key Responsibilities:

• Develop and implement processes for handling written inquiries efficiently and effectively
• Track and analyze inquiry trends, response times, and customer feedback
• Prepare and present regular reports on inquiry response metrics and customer satisfaction

Required Qualifications:

• Bachelor’s or Master’s degree in public health or library science
• Minimum of 10 years of experience in information services support and management
• Proficient in data analysis and reporting tools
• Must be a U.S. Citizen and consent to a full background check
• Applicants may be subject to a low-level government security investigation