Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager to develop and implement customized financial wellness programs for clients.

Key Responsibilities

• Act as a liaison between clients and internal teams to ensure optimal value from financial wellness benefits
• Promote client program success through employee engagement, usage analysis, and strategic insights
• Design and implement educational calendars and manage ongoing operational needs for client satisfaction

Required Qualifications

• 7-10 years of experience managing relationships within large organizations, ideally with Human Resource professionals
• Strong understanding of financial wellness concepts and experience in content creation
• Demonstrated project management skills across all phases of project lifecycles
• Ability to identify opportunities for program expansion and enhance client relationships
• Experience with data analysis and generating client reports to drive program utilization