Senior Manager Advanced Support Consulting

Job Summary

A company is looking for a Senior Manager of Advanced Support Consulting.

Key Responsibilities:

• Lead, mentor, and develop a team of Advanced Support Consultants
• Serve as an escalation point for key clients and oversee ongoing client support
• Monitor metrics, analyze data, and implement process improvements for team efficiency

Required Qualifications:

• Prior leadership or management experience
• Experience working with large Fortune 500 enterprise clients
• Proven technical support or consulting experience in the software or technology sector
• Strong understanding of system configurations, technical troubleshooting, and support processes
• Ability to drive decision-making using data and improve team performance