Senior Product Support Specialist

Job Summary

A company is looking for a Senior Product Support Specialist to provide technical support and enhance customer satisfaction.

Key Responsibilities

• Act as a point of escalation for product-related issues and collaborate with development teams for solutions
• Provide direct technical support to customers via phone and email, building strong relationships
• Document customer issues and resolutions, and create well-documented Jira tickets for product issues

Required Qualifications

• Bachelor’s degree, preferably in accounting or a technical discipline
• 4+ years of advanced product support experience
• Experience with NetSuite ERP or similar platforms
• Familiarity with Salesforce Service Cloud and Jira
• Knowledge of web technologies, system integration, and API concepts