Anonymous Company
A company is looking for a Sr Manager, Applications Operations (Salesforce) in the US. Key Responsibilities: Develop and implement incident/problem management processes Lead day-to-day team activities to triage and resolve incidents, enhancements, and project requests Provide technical
Job Summary
A company is looking for a Sr Manager, Applications Operations (Salesforce) in the US.
Key Responsibilities:
- Develop and implement incident/problem management processes
- Lead day-to-day team activities to triage and resolve incidents, enhancements, and project requests
- Provide technical guidance, mentorship, and lead the technical design and architecture of Salesforce/NetSuite solutions
Required Qualifications:
- Bachelor’s degree in business, operations management, computer science, engineering, or related field
- Minimum 10 years of experience in senior operations management roles in the IT industry
- ITIL V3 foundation certification and related certifications
- Experience and certification in Salesforce Cloud, NetSuite, and familiarity with scripting and automation applications
- Strong understanding of IT Service Management best practices, ITIL, and DevOps best practices