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Technical Support Engineer

  • Anywhere
  • Posted 2 months ago

Anonymous Company

A company is looking for a Technical Support Engineer position. Key Responsibilities: Respond to customer inquiries via phone and email professionally and in a timely manner Provide technical guidance to customers deploying Company solutions remotely Develop documentation, FAQs, and canned

Job Summary

A company is looking for a Technical Support Engineer position.

Key Responsibilities:
  • Respond to customer inquiries via phone and email professionally and in a timely manner
  • Provide technical guidance to customers deploying Cofense solutions remotely
  • Develop documentation, FAQs, and canned responses to improve support responses

Required Qualifications:
  • 1-2 years of technical support experience in troubleshooting enterprise network solutions
  • Moderate Network communication troubleshooting experience
  • Linux experience, familiarity with Cloud hosting technology, and basic IT troubleshooting abilities
  • Basic understanding of enterprise email clients and messaging protocols
  • Bachelor’s degree in Computer Science, Engineering, or equivalent work experience

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