Technical Support Engineer III

Job Summary

A company is looking for a Technical Support Engineer III.

Key Responsibilities:

• Proficiency in laser technology and customer/technical support
• Creating training syllabus for new product releases and troubleshooting problems independently
• Developing trending data from support information and collaborating with different departments for service specifications

Qualifications:

• At least eight years’ experience in a technical environment
• A.S. degree in electronics or equivalent with relevant experience
• Ability to assess and report on staff/distributor capabilities
• Proficiency in gathering technical and customer data using departmental software
• Experience in reviewing and editing troubleshooting guides and tech memos