Virtual Customer Service Associate

Job Summary

A company is looking for a Virtual Customer Service Associate.

Key Responsibilities:

• Answer incoming phone calls to assist customers with healthcare claims and enrollment
• Develop a good rapport with callers and de-escalate difficult calls
• Provide consistent, high-quality customer support by demonstrating excellent listening skills and attention to detail

Required Qualifications:

• Minimum 1 year of Call Center experience
• Proficiency with dual monitors and keyboard shortcuts
• Minimum typing speed of 25 WPM
• High school diploma or GED
• Successful completion of a mandatory 4-week training program